PRIVACY POLICY
Welcome to RuhMark Agency. RuhMark Agency (“RuhMark,” “we,” “us,” or “our”) operates as a digital marketing agency based in Sharjah, United Arab Emirates, providing services both locally and online to clients and website visitors worldwide.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with us online, or use our services.
If you do not agree with this Privacy Policy, you should discontinue use of our website and services.
Who we are and contact details
- Legal name: RuhMark Agency
- Location: Sharjah, United Arab Emirates
- Website: https://ruhmarkagency.com/
- Contact email: info@ruhmarkagency.com
- Contact phone: +91 8593004415
You may contact us using the details above for any questions about this Privacy Policy or how we handle your personal data.
Scope of this policy
This Privacy Policy applies to:
- Visitors to our website and landing pages.
- Prospective and existing clients who contact us, request proposals, or purchase our services.
- Individuals whose data we may process in the course of providing digital marketing services to our clients, where we act as a data processor on behalf of those clients.
Where we process personal data on behalf of a client, that client’s privacy policy and instructions will primarily govern that processing.
Information we collect
The types of personal information we may collect include:
- Information you provide directly
- Name and contact details (e.g., name, email address, phone number, business name).
- Messages and details submitted through contact forms, quotation or consultation request forms, chat widgets, or email.
- Billing and invoicing information (where applicable).
When you visit our website, certain information may be collected automatically, such as:
- IP address and approximate location.
- Device and browser type, operating system, and language settings.
- Referring pages, pages visited, time and date of visit, and other usage data.
3. Marketing and analytics data
Through cookies, pixels, tags, and similar technologies, we may collect data related to:
- Website analytics and performance.
- Advertising performance, conversions, and campaign attribution.
- Email marketing engagement (e.g., opens, clicks) where applicable.
How we collect information
We collect personal data in the following ways:
- When you submit forms on our website (contact, quote, newsletter signup, etc.).
- When you communicate with us by email, phone, messaging apps, or social media.
- Through cookies and similar tracking technologies implemented on our website.
- When our clients provide us with data that we process on their behalf as part of their marketing activities.
Legal bases and purposes of processing
Depending on your location and applicable law, we may process your personal data on one or more of the following legal bases:
- Your consent (for example, for certain marketing communications or non-essential cookies).
- The performance of a contract or to take steps at your request before entering a contract (for example, preparing a proposal).
- Our legitimate interests in operating and improving our business and services (for example, analytics, security, and client relationship management), provided your rights do not override those interests.
- Compliance with legal obligations (for example, accounting or record‑keeping obligations under UAE law).
We use the data we collect for purposes such as:
- Providing and managing our digital marketing services.
- Responding to your enquiries, support requests, and consultation bookings.
- Managing client relationships, proposals, and contracts.
- Operating, maintaining, and improving our website and user experience.
- Conducting analytics to understand traffic and campaign performance.
- Sending you marketing communications, where permitted and subject to your choices.
- Complying with applicable laws and enforcing our rights.
Cookies and tracking technologies
Our website may use cookies, pixels, scripts, and similar technologies to:
- Remember your preferences and improve website functionality.
- Measure and analyse traffic, usage, and performance.
- Support advertising, remarketing, and campaign tracking where used.
Where required by applicable law, we will seek your consent before placing non‑essential cookies. You can typically manage cookies through your browser settings, but disabling certain cookies may affect the functionality of our website.
How we share personal information
We do not sell your personal data. We may share personal information with:
- Service providers and vendors who assist in operating our website, hosting, email delivery, analytics, advertising, customer relationship management, or payment processing.
- Professional advisors such as lawyers, auditors, or consultants where reasonably necessary.
- Clients, where we process data on their behalf and are required to report performance or campaign metrics.
- Authorities, regulators, law enforcement, or other third parties when required by law, regulation, or legal process, or to protect our rights, property, or safety.
Where we share data with third‑party service providers, they are generally permitted to process personal data only on our instructions and for the purposes described in this Privacy Policy or in our agreement with them.
International data transfers
Because RuhMark Agency operates online and may use third‑party service providers and platforms located in other countries, your personal data may be transferred to and processed in jurisdictions outside the UAE, including countries that may have different data protection laws.
Where required, we will take appropriate measures to ensure that such international transfers comply with applicable data protection requirements, for example, through contractual safeguards with service providers.
Data retention
We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of data, the nature of our relationship with you, and legal or regulatory requirements in the UAE or other applicable jurisdictions.
Your rights and choices
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:
- To access and obtain a copy of your personal data.
- To request correction (rectification) of inaccurate or incomplete data.
- To request deletion of your personal data, subject to legal or contractual restrictions.
- To object to or request restriction of certain processing activities.
- To withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
- To lodge a complaint with a relevant data protection authority, where applicable.
To exercise your rights, please contact us using the details provided in the “Who we are and contact details” section. We may need to verify your identity before responding to your request, and some requests may be limited by applicable law.
Data security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third‑party websites and links
Our website may contain links to third‑party websites, platforms, or services that are not operated by RuhMark Agency.
We are not responsible for the privacy practices or content of those third parties. You should review their privacy policies before providing them with personal information.
Children’s privacy
Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal data from children under 18.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete such data if required.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
When we make changes, we will revise the “Last updated” date below and, where required by law, notify you by a suitable method. Your continued use of our website or services after any update constitutes acceptance of the revised Privacy Policy.
Last updated: 01/12/2025