TERMS & CONDITIONS
These Terms & Conditions (“Terms”) govern all services provided by RuhMark Agency (“RuhMark,” “we,” “us,” or “our”), based in Sharjah, United Arab Emirates. By using our website or engaging our digital marketing services, the Client (“you” or “your”) agrees to these Terms. If you do not accept these Terms, you should not use our services or website.
Services
- RuhMark provides digital marketing, performance marketing, and related advisory services, including but not limited to SEO, social media management, advertising, web analytics, and content creation.
- Specific services, deliverables, pricing, and timelines will be outlined in separate proposals, quotations, or service agreements.
Client Responsibilities
- The Client must provide all required information, brand assets, credentials, and approvals in a timely manner.
- You are responsible for securing legal approvals or permits for activities in regulated industries, such as healthcare, finance, and real estate.
- You must assign a single point of contact for communication and approvals, and give Ruhmark necessary access to third-party platforms or accounts as required.
Contract Terms & Renewal
- The minimum contract term for ongoing services is 3 to 6 months depending on the service. Retainer agreements automatically renew monthly unless cancelled with 30 days’ written notice before the next billing cycle.
- Early termination by the Client before the end of the minimum term may result in immediate billing for remaining months.
Fees & Payment
- All fees must be paid as outlined in the signed service agreement or invoice, and are due within the stated invoicing period.
- RuhMark reserves the right to pause or terminate services for late or non-payment.
Intellectual Property
Ownership of creative assets and ad content will follow terms stated in the service agreement. Typically, finished client deliverables are transferred upon full payment; source files and campaign strategies remain Ruhmark’s property unless otherwise agreed.
Confidentiality
Both parties agree to protect confidential business information and not disclose it to unauthorised third parties except as required for service delivery or by law.
Limitation of Liability
RuhMark’s liability is limited to the amount paid for services during the preceding 3 months. RuhMark is not responsible for indirect, incidental, or consequential losses (including lost profits or reputational damage).
Data Protection & Privacy
Both parties will comply with UAE data protection laws. Detailed privacy practices are described in our Privacy Policy.
Third-Party Services
RuhMark may engage third-party vendors (e.g., hosting, analytics, ad platforms) in delivering services, and is not responsible for changes made by those providers or service interruptions outside RuhMark’s control.
Indemnity
The Client agrees to indemnify Ruhmark against claims, liabilities, or costs resulting from content, assets, or instructions provided by the Client.
Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of Sharjah’s courts.
Changes to Terms
- RuhMark may update these Terms. Updates take effect upon posting to our website or written notice to contracted clients.
Last updated: 01/12/2025